FAQs
What do I do if I can’t find the delivery location?
Use the in-app GPS for navigation. If you still can’t locate the address, contact the customer through the app for further directions.
Can I refuse a delivery?
Yes, but frequent refusals may affect your driver rating and eligibility.
What safety precautions should I follow when delivering fuel?
• Always wear safety gear.
• Avoid smoking or using your phone near the fuel tank.
• Ensure proper ventilation during deliveries.
• Follow all local fuel transportation regulations.
• Avoid smoking or using your phone near the fuel tank.
• Ensure proper ventilation during deliveries.
• Follow all local fuel transportation regulations.
What should I do in case of a fuel spill?
Immediately secure the area, follow spill containment procedures, and contact emergency services if necessary. Report the incident through the app as soon as possible.
How will I get paid?
Payments are made weekly via direct deposit. You can track your earnings in the app under the “Payments” section.
Are there bonuses or incentives for drivers?
Yes, drivers can earn bonuses for completing a certain number of deliveries or working during peak hours. Check the app for current promotions.
What do I do if the app isn’t working?
First, try restarting the app or your phone. If the issue persists, contact support via the in-app help center.
How do I update my app or driver profile?
Go to the settings section in the app to update your profile or check for software updates in your app store.
Can I set my own delivery schedule?
Yes! Drivers can work on a flexible schedule and set availability through the app.
What should I do if I feel unsafe during a delivery?
If you feel unsafe, leave the area immediately and contact support through the app. In case of an emergency, dial local emergency services.
How do I contact driver support?
Use the in-app chat or call the support hotline listed under the “Help” section.