FAQs

Our support team is available 24/7 to assist with any issues. You can contact us via live chat, email or phone.

The vendor dashboard provides real-time analytics on sales, customer trends and performance insights to help you optimize your operations.

You must have a licensed fuel station with valid business registration, a bank account for payouts and the ability to fulfill orders efficiently.

Yes, we use advanced encryption and security measures to protect business and transaction data.

There are no fees required to join Refuelex, it is absolutely FREE.

You can list multiple fuel types such as petrol, diesel, and other specialty fuels (CNG, LPG). Simply update your offerings in the Vendor Admin Panel.

Yes, if you’re temporarily unable to fulfill orders (e.g., during maintenance or stock shortages), you can set your station to “offline” mode in the panel.

You’ll receive instant notifications on your device through the Vendor Admin Panel. You can also set email or SMS alerts for additional convenience.

Terminating your membership is simple. You can contact our support team at support@refuelex.com to request account closure. Once your request is processed, your station will be removed from the platform, and any outstanding payments will be settled.

Yes, if you operate multiple stations, each station can be registered under a single account with separate location management.

Yes, all fuel stations must comply with industry safety regulations for fuel storage and handling.